What Customer Service Means To M Term Paper Example | Topics and Well Written Essays - 2000 words

What Customer Service Means To M - Term Paper ExampleSo I then contacted the customer service at Bank of America to assist me in correcting this misplay or cancel it. After speaking to not one, unless several customer service reps. I still got the same answer from each one, sorry you had plenty of time all week to correct it, its now in the system and will be processed.So then I called the customer service dept at PSE&G to condone whats happening and see if they can help stop this train wreck. Well, guess what, I practically got the same responses from their customer service reps, but with rase a bigger attitude.They told me well when we get the check well going to process it because its our money. Now this is after theyve confirmed that the bill was only for $195.89. So after being on the phone with both companies for about 3 hours total on a Friday night, I immediately stopped all of my live transactions for the rest of the month with the online bill pay system.The very next d ay, Saturday, I went to the local bank branch, sat down with the branch manager and explained what I went thru the night before, and whats happening. He calmly looked at my account, saw what was happening, and called the main office or dept that handles the electronic bill pay services to intercommunicate them to correct or cancel that particular transaction. To his shocking surprise he was told he doesnt have that authority to instruct or direct anyone in that dept. to do so.As he hangs up the phone, he looks at me and says hes sorry that he cannot do anything either and that it has to go thru the system to be processed, when PSE&G submits the check for payment. But he did tell me dont worry about it, I can see its an simple error and itll be rejected because I didnt have enough funds to cover it, and that hell just bounce it back to them for insufficient funds, I should entertain my eye on my account to inform him as to